Privacy Policy | MakeYoga STUDIO

MakeYoga is committed to complying with the General Data Protection Regulation and the Data Protection Act 2018.

Looking after the personal information you share with us is very important to us, and we want you to be confident that your personal data is kept safely and securely and to understand how we use it to offer you a better and more personalised experience.

We have published this notice to help you understand:

- How and why we collect information from you

- Who we share your information with, why and on what basis

- What your rights are

If we make changes to this notice we will update you on our website and by sending you an email notification. You will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.

Should you have any questions about this policy please write to us on studio@makeyoga.co.uk

When do we collect your personal data?

When you contact us by any means with queries, complaints or complete an application form for one of our events, retreats or private yoga classes.

What data do we collect and how do we use it?

We may collect some or all of the following personal and non-personal data;

Data Protection says that we are allowed to collect and use your personal data only where we have a appropriate reason to do so. The law says we must have one or more of these reasons:

Contract – your personal information is processed in order to fulfill a contractual arrangement e.g. to book a place on a training.

Consent – where you agree to us using your information in this way e.g. for further contact.

Legitimate Interests – this means the interests of MakeYoga in managing our business to allow us to provide you with the best products and service in the most secure and appropriate way

Legal Obligation – where there is statutory or other legal requirement to share the information e.g. when we have to share your information for law enforcement purposes.

What we store - Our Reasons (Legal Basis)

Name, date of birth, email, telephone number, current occupation, emergency contact, medical history, current medication, yoga experience, dietary requirements.

Fulfilling a contract: We need this information as a minimum in order to process your orders and bookings

Email: Supplying you with email Marketing communications that you have opted into to keep you informed of special offers, promotions and new events.

What we use the data for?

Legitimate Interests: Notifying you about enhancements to our services, such as changes to pricing and schedules or new services Contacting you to request feedback and undertake customer satisfaction surveys

Fulfilling a contract: Sending you payment invoices by email

If you purchase one of our services or make a booking: your purchased/booked services, receipts.

Health information and emergency contact

Legitimate interests: To enable us to assess your suitability for the services and safeguard your health

Third party services and how we share your data:

We, sometimes, contact third parties to supply products and services to you on Our behalf. In some cases, the third parties may require access to some or all of your data. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law. In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.

Where do we store your data?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

How long we keep your information?

If we collect your personal information, the length of time we retain it is determined by a number of factors including the purpose for which we use that information and our obligations under other laws.

We may need your personal information to establish, bring or defend legal claims. For this purpose, we will always retain your personal information for 7 years after the date it is no longer needed by us for any of the purposes listed under

What data do we collect and how do we use it?

The law requires us to hold your personal information for a longer period, or delete it sooner;

You exercise your right to have the information erased (where it applies) and we do not need to hold it in connection with any of the reasons permitted or required under the law;

We bring or defend a legal claim or other proceedings during the period we retain your personal information, in which case we will retain your personal information until those proceedings have concluded and no further appeals are possible;

In limited cases, existing or future law or a court or regulator requires us to keep your personal information for a longer or shorter period.

Your rights

You have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:

right to access – You have the right to request information about the personal data we hold on you at any time.

right to portability – Whenever We process your personal data, by automated means based on your consent or based on an agreement, you have the right to get a copy of your data transferred to you or to another party. This only includes the personal data you have submitted to us.

right to rectification – You have the right to request rectification of your personal data if the information is incorrect, including the right to have incomplete personal data completed.

right to erasure – You have the right to erase any personal data processed by Us at any time except for the following situations:

- you have an ongoing matter with Customer Service

- you have an unsettled debt with Us, regardless of the payment method

- if you are suspected or have misused our services within the last four years

- your debt has been sold to a third party within the last three years or one year for deceased customers

- if you have made any purchase, we will keep your personal data in connection to your transaction for book-keeping purposes

- we bring or defend a legal claim or other proceedings during the period we retain your personal information, in which case we will retain your personal information until those proceedings have concluded and no further appeals are possible in limited cases, existing or future law or a court or regulator requires us to keep your personal information for a longer or shorter period.

Your right to object to processing based on legitimate interest

You have the right to object to processing of your personal data that is based on Our legitimate interest. We will not continue to process the personal data unless we can demonstrate legitimate grounds for the process which overrides your interest and rights or due to legal claims.

If you have any cause for complaint about our use of your personal data, please Contact Us at studio@makeyoga.com in the first instance in order that we can investigate thoroughly. Should you find the response unsatisfactory, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office, by calling 0303 123 1113.

For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.