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FAQ
MakeYoga Studio is only a short 10 minutes walking distance from Highgate or Archway tube station.Enter from the Highgate high street through the pedestrian gate between Bailey & Saunders Pharmacy and Caffè Nero and follow the passage.The entrance to the studio is a few steps (20 metres) down the passage on the left at: 64 Highgate High Street, The Lion House, Ground Floor, London N6 5HX
No we don't have reception in the studio, therefore, please ensure that you arrive at the studio at least 10 minutes earlier to give yourself plenty of time prior to the commencement of the class.
Yes! We offer a 14-day pass for £39 or two taster classes for £25. Both offers are valid from the date of the first booking and cannot be extended or refunded once activated.
Yes, we provide mats and all the other props you’ll need for our classes.
We have changing facilities and lockers downstairs, however we don’t have showers.
You can check in at the studio using the iPad by the entrance. If it’s your first visit, please let the teacher know, and they’ll be happy to take you through everything.
Yes, we have a strict punctuality policy, and our doors close promptly at the scheduled class start time. Teachers are under no obligation to admit latecomers. If you arrive late, you may also risk losing your place to a walk-in client, so please make sure you arrive on time.
We use an online booking and payment system called bsport. The process is very simple. Visit our website at www.makeyoga.co.uk and choose the type of class you would like to attend. You will then be directed to bsport, where you can complete your booking.Alternatively, you can use our own MakeYoga mobile app, available for both iOS and Android devices. It is the easiest way to book, manage and cancel your classes.Please note that we do not accept payments in the studio. All bookings and payments must be made online.the studio*. All bookings and payments must be made online.
Yes! All our open-level classes are suitable for beginners.If you’re unsure where to start, please email us at studio@makeyoga.co.uk, and we’ll be happy to help you find the right class.
We offer a generous cancellation window of up to *one hour before the class starts*. Cancellations made within this timeframe will be credited back to your bsport account. Please note that classes are non-refundable.You can cancel via the MakeYoga app, our website or WhatsApp.
Yes! You can purchase gift vouchers through our website under *Prices & Packs*. All our credit vouchers are valid for 12 months.
Yes. We require a minimum of two weeks’ notice to cancel an Unlimited or Mini Membership.Annual memberships are paid for in full upfront and expire automatically after 12 months.
Annual, Monthly and Mini Memberships with a contract can be paused for up to two weeks within any three-month period, or up to four weeks over a 12-month period.Memberships without a contract cannot be paused.
Yes. Expiry dates vary depending on the size of the pack. Please visit the *Prices & Packs* page on our website for details of each class pack.
All our regular classes, workshops and events are suitable for adults aged 18 and over.In some circumstances, young people aged 16–17 may be able to attend a class or workshop. Please contact us for further details.
Yes! Expired class packs can be extended for one month at a cost of £10, provided the extension is requested within two months of the original expiry date. Each class pack can only be extended once.
In exceptional circumstances, it may be possible to transfer or share a class pack. Please contact us to discuss your individual situation.Memberships are non-transferable and cannot be shared.
We don’t currently offer dedicated pregnancy classes. Whether our regular classes are suitable during pregnancy depends on the individual, the class and the teacher, so there isn’t a simple yes-or-no answer.Most of our classes are *not suitable during the first trimester*. If you’re pregnant, please contact us before booking so we can discuss your options.
If a class is fully booked, you can add yourself to the waitlist. Spaces sometimes become available, so it’s worth joining if you’d like to attend.If a space becomes available more than two hours before the class starts, *bsport will automatically book you into the class and send you a confirmation email*.Once you’ve been booked in, our usual class cancellation policy applies. If you’re no longer able to attend, please remove yourself from the waitlist in advance to avoid being automatically booked into a class you can’t attend.
You can cancel your place up to 14 days before the workshop or course begins. Cancellations made less than 14 days before the start date are non-refundable.
Yes. Clients with Annual Memberships, Monthly Memberships or an introductory offer will be charged a £10 fee if they fail to attend a class they’ve booked.Clients using a single session or class pack will forfeit their session or class credit if they don’t attend.
Yes! We offer *15% off class packs* to full-time students and retired clients. Proof of eligibility is required.
Yes! We offer private one-to-one and group sessions.Please contact us, and we’ll help you find a suitable teacher and time slot to meet your individual needs.
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